Help

  1. I have registered but have not received my activation email
  2. I am an existing member but have forgotten my password
  3. I have a question regarding Liverpool City Council's licensing requirements
  4. I have a question regarding the RLA Co-Regulation Scheme's requirements
  5. I am a tenant and wish to confirm my landlord is a member
  6. I am a tenant and wish to raise a query regarding my landlord or home
  7. I have a question regarding none for the above

Answers

I have registered but have not received my activation email

Log in here using your email address and password, you will be presented with a message saying you need to activate your email. Click on the link that says "Send me a new activation email"

I am an existing member but have forgotten my password

There is a "Forgotten Password" link on the login page of this website, but for now you can request a password reset here.

I have a question regarding Liverpool City Council's licensing requirements

You can see the latest version of the licensing requirements on the Liverpool City Council website Landlord Licensing page. If you have any additional questions, please contact Liverpool CC on 0151 233 3055.

I have a question regarding the RLA Co-Regulation Scheme's requirements

You can see the RLA Co-Regulation Scheme's requirements here. If you have any further questions, please call us on 03330 142 998.

I am a tenant and wish to confirm my landlord is a member

Most landlords' licence applications are currently in process. You can check if your home's licence has been requested here.

I am a tenant and wish to raise a query regarding my landlord or home

Please see our Tenants page for information about the complaints procedure. If you have a general question, but not a complaint, please contact us, we'll be happy to help.

I have a question regarding none for the above

 

You are always free to contact us on 03330 142 998 or by email at info@rla.org.uk