RLA LIVERPOOL CO-REGULATION SCHEME REQUIREMENTS AND CONDITIONS

CO-REGULATION MEMBERSHIP

All private sector landlords who own residential properties for rent in Liverpool that are covered by the Liverpool council licensing conditions are eligible to apply for membership of the RLA co-regulation scheme.

Landlords are required to be members of the Residential Landlords Association (RLA) in order to apply for membership of the co-regulation scheme. As such they are also bound by the terms of service and the code of practise adopted by the RLA.

Membership of the co-regulation scheme entitles the landlords to receive a discount on their Liverpool Licensing fees. The fees for licensing in Liverpool are:

Members of the co-regulation scheme must comply with these scheme conditions.

1. Principles of Co-Regulation

In order to become a member of the co-regulation scheme a landlord must:

2. Application for Co-Regulation

Application for co-regulation is a web-based membership scheme. Applications for membership must be made on-line. Applicants must provide e-mail addresses and telephone number for contact and agree to maintain their membership and property records up to date through their on-line account.

Applications must be made by the Landlord. In the case of partnerships, limited companies or trusts, this must be the appropriate partner, director or trustee involved in the management of rented properties.

The Landlord must also provide details of all other relevant partners, directors or trustees actively involved in the management of rental properties who will be included within the accreditation membership.

3. Property Declarations

The Landlord must declare the number of residential properties that they own for rent, their location (address) and number of bed spaces. The landlord must maintain records of their properties in the co-regulation website account to ensure the data remains accurate.

4. Membership Status

Successful applications will be given a membership number given the status of RLA Co-Regulation Member indicating that a person has registered with RLA Co-Regulation Scheme.

A landlord who is a member of another co-regulation scheme may apply to be a member of RLA Co-Regulation subject to their making an application and abiding by the co-regulation scheme requirements and conditions and the RLA code of practice.

5. Management Code of Practice

All members of the co-regulation scheme are required to comply with the RLA code of practice and the Liverpool Landlords Licensing Scheme rules. The set out the minimum standards of management practice and property conditions to be achieved by accredited landlords in addition to identifying good practice and the procedures for dealing with complaints and discipline.

6. Membership Fees

Members of the co-regulation scheme will be charged a fee for each property registered with the RLA co-regulation scheme. This fee will be charged monthly and collected by direct debit. The fees will be reviewed annually and are subject to change.

Membership of the RLA has to be maintained whilst the properties are registered with the scheme. If RLA membership lapses, membership of the co-regulation scheme will also lapse.

If a member leaves the scheme there will be no refund paid by the co-regulation scheme.

7. Refusal of Applications

An application may be refused if:

8. Lapsed and Cancelled Membership

In the event that a landlord's co-regulation membership or RLA membership lapses or is cancelled the landlord shall

If the licence holder ceases to be a member of the Co-regulation scheme or is expelled or has their membership revoked for any reason, before the expiry of their LCC selective licence, the licence holder is no longer eligible for any discounts on the licence fee, and their details will be passed to Liverpool City Council who will take action against them to recover any discount previously applied.

9. Complaints Procedure

The complaints procedure is an integral part of the scheme rules and condition which members agree to comply with and abide by as a condition of membership. The procedure is intended to deal with all complaints quickly and fairly.

Where possible it is intended that complaints should be resolved informally to the satisfaction of both complainants and landlords without the need for any further action. However to ensure the integrity of the scheme provision is also made for dealing with the complaints on a formal basis.

The complaints procedure will normally be initiated following the receipt of a complaint from a tenant. However if the scheme operator is made aware of potential breaches of the scheme rules or licensing rules from other sources including its own staff, members or the local authority it may also initiate an investigation.

Landlords are required to provide tenants with a written complaints procedure and deal with any complaints received quickly and fairly. In most cases this action is expected to result in an agreement on any remedial action. If however a complaint is not satisfactorily resolved through this process the tenant may submit a formal complaint to the co-regulation scheme operator.

A tenant must submit any formal complaint by setting out their details, the circumstances of the complaint, the licensing conditions that have been breached and the actions taken by them to resolve the matter with the landlord. A formal complaint shall not normally be considered where a tenant has not advised the landlord of the complaint and given them reasonable opportunity to respond.

The co-regulation scheme will assess each formal complaint received, normally within 10 working days.

If the complaint is assessed as invalid or inappropriate for the co-regulation scheme to consider the scheme will notify the complainant in writing, setting out the reasons.

If the complaint is assessed as valid and represents a potential breach of the co-regulation scheme rules or licensing conditions, the scheme will notify the landlord of the details and advise the complainant the matter will be investigated. Both parties will be advised of a timescale to submit responses (normally 10 working days) and may be required to provide further information to aid the investigation. On receipt of all responses the co-regulation scheme will decide if the complaint is valid. If it is the scheme will attempt to resolve the complaint informally via mediation with the parties.

If informal action is not successful the scheme or if landlord fails to cooperate with the investigation, the scheme reserves the right to consider the matter and may consider the following actions:

The complaint may require a formal inspection of the property by the co-regulation scheme. This will only take place as part of the formal process and if it is found that the landlord is in breach of the scheme rules or licensing conditions, the cost (limited to £200) of the inspection will be charged to the landlord. This will be referred to as a fee for intervention and failure to pay this will result in membership of the scheme being cancelled.

If the complaint is considered to be serious the scheme reserves the right to refer the complaint to the relevant local authority for further investigation. The local authority will then notify the scheme of its findings and the scheme will report back to the landlord.

 

Join the RLA Co-Regulation Scheme (Liverpool)